Help

Setting Up Your Mom

We take your privacy seriously and encrypt all email to and from our server, as well as to and from your recipients. Your Mom is compatible with any modern mail application that can use SSL or TLS encryption.

For Apple users we recommend using Apple Mail or Mozilla Thunderbird. For Windows users we recommend Mozilla Thunderbird. Users of Apple iDevices or Android devices can feel free to use the native email apps.

Incoming Mail Settings

  • Account Type: IMAP
  • Incoming Server: mail.your.mom
  • Security Settings: Use SSL/TLS
  • Port: 993
  • Authentication: Enter email address as the username and your password

Outgoing Mail Settings

  • Outgoing Server: mail.your.mom
  • Security Settings: Use SSL/TLS
  • Port: 587
  • Authentication: Choose normal password authentication. Re-enter your email address and password

 

 

Training Your Spam Filter

Junk folder locationDealing with spam is very similar to the flu. Every season (and sometimes multiple times per season) spam “mutates” and changes its form. Unlike epidemiologists who have advanced warning and can create vaccines, typically email systems get the spam FIRST, then have to write the patches to handle it.

To reduce this seasonal spam swell you can use our built-in filter which you train using your own messages, and which “learns” what is spam from you—better filtering future messages.

To mark a message as spam, simply move it into the “Junk” folder on the server. You will find this on the left column of your mail app.

If you find good mail in your Junk folder simply move it to any other folder (such as your inbox) and it will learn from that action as well.

That’s all there is to it! After the initial training and about 2-4 weeks of subsequent training you should see your spam volume drop off noticeably.

In webmail you can simply click the recycling icon to mark a message as spam.

On iPhones and iPads you can swipe left on a message, then tap “more”, followed by “Move to Junk”

 

 

Adding a Second Spam Filter

To decrease the spam in your inbox even further you can tweak your email program to use it’s own filter and to share it’s findings with our server–improving both with the click of a single button!

IMPORTANT: Mail program spam filters are aggressive! Once you enable it you should frequently check your Junk folder for the first couple of weeks for false positives. If you don’t, any good mail that was caught will be used as samples for future filtering, which will cause more good messages to end up in the Junk folder.

Using the Spam Filter in Apple Mail

  1. Click to highlight the “Junk” folder in your IMAP folder list
  2. Choose the menu: Mailbox -> Use this mailbox for -> Junk
    Choose server folder for junk placement
  3. Choose the menu: Mail -> Preferences -> Junk
  4. Check the “When junk mail arrives” option of “Move it to the Junk mailbox
    Recommended Junk Settings

Now, whenever you push the ‘Junk’ button in Apple Mail your computer will learn, then pass the message to our server to learn.

 

 

Using the Spam Filter in Mozilla Thunderbird

  1. Go into Tools -> Account Settings
  2. Click “Junk Settings
  3. Under Destination and Retention choose “Move new junk messages to” -> “Other” and choose “Junk” under Your Mom account

Thunderbird Junk Mail Destination

Since adaptive junk filters can trap good messages make sure to check “Collected Addresses” and “Personal Address Book” under the “Do not automatically mark mail as junk if the sender is in” section.

Then in Preferences -> Security choose “When I mark messages as Junk:” -> ‘Move them to the account’s “Junk” folder

Thunderbird Security Settings

Once configured you simply click the recycling icon to mark a message as spam. This will teach Thunderbird what is spam and pass the message to our server for further learning.

 

Keeping Things Tidy

For best performance it’s always best to keep your email archive small, or at the very least, out of your inbox. The best way to do this is to file mail in folders.

Setting up folders in webmail

  1. Click the gear icon at the bottom of the folders column
  2. Choose “Manage Folders”
  3. Click the plus + sign on the bottom of the folders column
  4. Name the folder and choose where to place it. If you don’t make a selection it will be listed right below your Trash folder. It is ok to ‘nest’ folders

Setting up folders in your mail app

Instructions vary from app to app but the basic gist is that when you create a new folder you’ll have two choices:

  1. Save on your computer
  2. Save on the mail server

You want to save on the mail server because then it will be visible to all of your devices and webmail. Additionally, if one of your devices crashes, none of your email will be lost because it is on the server. It will all download when you reconnect to your account.

 

Setting Up a Vacation Responder

You have the ability to set up a number of different mail filters using webmail, including an Out of Office responder. To set up a vacation responder:

  • Log into webmail
  • Go to Settings
  • Go to Filters
  • Click the “+” button to create a new filter
    • Name your filter something easy to remember like “Vacation Responder”
    • Select “all messages” for the trigger
    • Under “filter actions” choose “Out of office message”
    • Write your subject and message and click “Save”

Later, when you want to turn it off you don’t have to delete it. Just navigate back and check the “Disable Rule” checkbox and click save. Your vacation responder will be waiting for you when you next need it!

 

 

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